Author: Steve Hupp
Summary: This article explains the nuances of Crew Management in Salesforce Field Service. It covers the setup of Service Crews and Crew Members, assigning them to territories, and configuring work types and scheduling rules. It highlights best practices for using minimum and recommended crew size fields, discusses the Crew Resource Availability Work Rule, and compares Static and Shell Crews. The article also provides tips for differentiating between technician and crew scheduling, ensuring efficient and accurate resource allocation.
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