Author: Reed Strauss
Summary: This guide demonstrates how to add headless flows to the Salesforce Field Service Dispatch Console using a simple APEX class. By implementing an existing Service Appointment controller, the class queries the service appointment ID and starts a flow instance with Flow.Interview. The example provided highlights appointments related to the same parent work order. The article emphasizes reducing code complexity by using flows for automation and provides step-by-step instructions for setup.
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