Author: Reed Strauss
Summary: GeoSwarming enhances field communications by connecting technicians based on location data. This method allows field resources to create “swarms” for assistance, collaboration, or emergency coordination. The article details the architecture involving Salesforce Field Service, Slack, and Salesforce Flows to implement GeoSwarming. By creating a request record, the system locates nearby resources, creates a Slack channel, and facilitates communication. This setup improves response times and efficiency by leveraging real-time spatial data.
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