Author: Nick Sauer
Summary: This article provides a workaround to prevent the skill filters in the Salesforce Field Service Dispatch Console from being retained between sessions. It explains how to use a record-triggered Flow to clear the skill filters each time the console loads, ensuring users start with no pre-selected filters. The guide includes step-by-step instructions for setting up and configuring the Flow to reset the skill filter settings effectively.
Read the full article below!
Leave a Reply